Refund policy

RETURN & EXCHANGE POLICY


Products are shown as accurately as possible on “TheFestivalShop.in”. We do not, however, guarantee that the product description or any other content is correct, full, dependable, up to date, or error-free. Please get in touch with us within 48 hours of receiving the product if it is not what is seen in advertised description.

Great care is taken in handcrafting and packing our products. There are always chances of slight variations due to nature of the product and making processes e.g. stone based product may have slight variations in color and texture.


RETURNS & EXCHANGES

  • COD (Cash On Delivery) orders: No return request will be entertained at the time of delivery and receiver must fulfill receipt of the order by making full payment of the product upon delivery.
  • Unboxing Videos: First and foremost, please make sure to make a quick video of unboxing your product after receiving. This is very important to claim refund/replacement in case a damaged/incorrect product is received.
  • Eligible Returns: Returns are only accepted in case of manufacturing defects or if the wrong product was shipped.
  • Non-Returnable Items: Due to the fragile nature of decor products, we do not accept returns for minor variations, change of mind, or after the product has been used.
  • Notification Window: Customers must notify us within 48 hours of delivery if there is any issue, along with unboxing videos as proof.
  • Condition: Returned items must be unused, in original condition, and in their original packaging.

BREAKAGE OR DAMAGE IN TRANSIT

  • If your order arrives damaged, please share clear videos of the product and packaging within 24 hours of delivery. We will assess and provide a replacement or refund as appropriate.
  • Without timely proof, we will be unable to process claims.

REFUNDS

  • Once approved, refunds will be processed to the original payment method within 7–10 business days.
  • Shipping charges are non-refundable.

COLOUR/TEXTURE DIFFERENCES 

Since most of our products are handcrafted, a 15%–20% color/texture/finish variation from what you have seen in pictures can be experienced. Rest assured, the actual material used will be same as advertised.

  • Disclaimer : Colour variations can occur in unpolished/uncoated metal products, Natural veins & small colour variations can be observed in stone products & will not be regarded as cracks or defected items. 

ORDER CANCELLATION 

Certain orders that have been legitimately placed may occasionally not be able to be processed or shipped due to unforeseen situations. For any reason, “TheFestivalShop.in” has the exclusive right to reject or cancel any order. Limitations on quantities available for purchase, flaws or inconsistencies in product or pricing information, issues found by our credit and fraud avoidance department, or any defect with the product's quality are some circumstances that could lead to the cancellation of your order. Before approving any order, we may additionally need more information or confirmations. If your order is canceled in whole or in part, or if further information is needed to process it, we will get in touch with you.


EXCHANGE 


Only if your purchase satisfies the following requirements is eligible for exchange:


• The product that was sent to you is incorrect; that is, it does not match the item that was included in the email confirming the order.
• If there is a real manufacturing or quality flaw in the product you get as found in unboxing video of the packing, please document any damage or manufacturing defects you believe the goods to have.
• Discounted products cannot be exchanged or returned unless the customer received a defective or incorrect item. Refunds and exchanges are only handled after the sale is concluded.
• The item or items that are being replaced need to be in its original packaging and be in a brand-new, unused, unwashed, and undamaged state.
• Any item that is required to be exchanged must be sent in the same packaging as received by you.

•We do not accept return or exchange in case of any customized product.

If your purchase meets our return criteria stated above, please contact our care team within 2 working days of delivery with the following information: - 

Order number - Delivery address - Specify the reason for return and in case of a defective or incorrect product, please send us an image of the item.